During a recent visit to Beijing, Inmaculada Sanchez-Cervera Valdés, the general coordinator of the Mayor’s Office of Madrid, lauded the city’s administrative efficiency, particularly highlighting the impact of the 12345 Hotline Center. Valdés commended Beijing’s ability to handle a vast number of citizens’ inquiries efficiently, emphasizing how the hotline significantly improves the quality of life for residents.
“The 12345 Hotline is an exemplary model of how a city can effectively respond to its citizens’ needs,” Valdés remarked. “It’s impressive to see how Beijing manages to address such a high volume of inquiries promptly, enhancing the daily lives of its people.”
The 12345 Hotline Center serves as a vital communication bridge between the government and the public in Beijing, allowing residents to voice concerns, seek information, and receive assistance on a wide range of issues. The system’s efficiency has been instrumental in fostering transparency and trust between the authorities and the community.
Valdés’s visit underscores the growing interest among global municipal leaders in Beijing’s innovative approaches to urban governance. By sharing best practices, cities like Madrid and Beijing can collaborate to enhance administrative services and improve the well-being of their citizens.
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Spanish official commends Beijing's administrative efficiency
cgtn.com
