Sudan is pushing forward with an ambitious digitization strategy to streamline public services, even as its nearly three-year civil war continues to strain infrastructure and stability. The government has added 28 administrative services to Baladna, a national digital platform launched in December 2025, aiming to replace cumbersome paperwork with centralized online transactions.
Major General Majdi Madani, head of technology at the Sudanese Customs Administration, highlighted the platform’s potential to curb smuggling and simplify verification processes. “It shall link customs and tariffs with all economic activities and governmental services,” he said, noting early efficiency gains in Port Sudan, a region less affected by conflict.
Despite enthusiasm from officials and users like businessman Basheer Hashim, who praised reduced reliance on intermediaries, challenges persist. Unreliable electricity, patchy internet coverage, and damaged infrastructure hinder nationwide adoption. Lt. Mohamed Ashraf, an ICT developer, warned that expanding digital systems during active conflict risks cybersecurity gaps and coordination failures.
The government frames Baladna as a long-term investment to preserve records and lay groundwork for postwar recovery. However, its success beyond stable areas like Port Sudan hinges on stabilizing communications networks and resolving the broader conflict.
