Nationwide Service Bridges Gap in Psychological Support
A quiet revolution in mental health care is unfolding across the Chinese mainland as the National Health Commission's 12356 hotline marks six months of operation. The service, launched in January 2025 as part of a three-year focus on pediatric and mental health services, has already fielded over 500,000 calls from residents seeking support.
Operators like Shao Xiao, a Beijing-based psychotherapist working night shifts at the hotline center, describe a tapestry of human experiences. "We hear from university students struggling with academic pressure, white-collar workers facing burnout, and elderly residents navigating loneliness," Shao told KhabarAsia. "The common thread is people realizing it's okay to ask for help."
Addressing an Invisible Crisis
With WHO data showing 95 million mainland residents affected by depression and anxiety disorders, the hotline network represents a critical component of China's public health strategy. All 31 provincial-level regions now offer 24/7 access to trained professionals through the unified 12356 number.
The initiative comes as global attention focuses on mental health ahead of World Mental Health Day on October 10. Health authorities emphasize the service's role in early intervention, particularly for parents concerned about children's emotional well-being.
A New Frontier in Healthcare
While challenges remain in staffing rural areas and combating social stigma, the hotline's rapid adoption suggests shifting attitudes. As one operator noted: "Every call we answer isn't just about crisis management – it's about helping people rediscover their own resilience."
