When Turkish expat Jessica Durdu arrived in Beijing to pursue her PhD at China Foreign Affairs University, navigating the complexities of a new city was a daunting task. However, she found an unexpected ally in the city's 12345 hotline, a service that has become increasingly influential among foreigners living in Beijing.
The Beijing Forum on Swift Response to Public Complaints recently showcased 40 representative cases of urban governance from both Chinese and international cities, highlighting innovative practices and diverse governance approaches in various cultural contexts. The forum aimed to share insights and solutions for urban challenges, fostering a global dialogue on effective city management.
Joined by CGTN's Chen Lanyou, Jessica explored Beijing's evolution into a multicultural metropolis. She provided a foreign perspective on the city's urban governance, emphasizing how services like the 12345 hotline play a crucial role in bridging cultural gaps and addressing the needs of international residents.
"The 12345 hotline has been instrumental in helping me adjust to life in Beijing," Jessica shared. "It's not just a complaint line; it's a platform where we can voice our concerns and receive prompt assistance, which makes us feel more integrated into the community."
The hotline is a government initiative aimed at providing swift responses to public complaints and inquiries. For foreign residents, it serves as a vital resource to navigate administrative processes, report issues, and seek guidance on living in the city.
Beijing’s commitment to improving urban governance and fostering a multicultural environment reflects its role as a global city. By incorporating feedback from both local and international communities, the city continues to enhance the quality of life for all its residents.
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Turkish expat: 12345 hotline influential among foreigners in Beijing
cgtn.com
