China has established its inaugural national standard for virtual digital humans, marking a milestone in the country's push to regulate AI-driven customer service technologies. Released on October 5, 2025, the "Information Technology – General Technical Requirements for Customer Service Virtual Digital Human" provides unified benchmarks for avatar quality, interaction accuracy, and emotional responsiveness across industries.
Technical Specifications and Sector Impact
The standard mandates 2D avatars to display complete facial details, while 3D hyper-realistic models must contain at least 200,000 polygons for lifelike precision. Widely adopted in finance, government affairs, and education, these digital humans now face strict performance metrics: 90% lip-sync accuracy, 85% semantic understanding, and sub-2-second response times for speech interactions.
Emotional Intelligence and Future Applications
Notably, the guidelines require an 80% success rate in recognizing user emotions like joy or anxiety, with feedback mechanisms through expressions and speech synthesis. The framework also accommodates emerging technologies like AI-generated content, enabling enterprises to adapt solutions for diverse scenarios while maintaining interoperability.
Supporting testing methods currently under development will help businesses optimize products, ensuring China remains at the forefront of ethical AI deployment in customer-facing roles.
